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Please read ALL of this ReadMe prior to using this month's virus definitions.
Thank you for downloading the latest Norton AntiVirus for Macintosh Virus Definition files and for taking the time to read this important information. This ReadMe file contains the most up-to-date information about using this month's virus definitions for Norton AntiVirus for Macintosh. For ease of use we recommend printing a copy of this file.
For a complete searchable list of all the viruses NAV will detect, please consult the Symantec Antivirus Research Center at the following URL:
• The Norton AntiVirus Virus Definition files are only compatible with versions of Norton AntiVirus for Macintosh 5.0 and higher. This includes English, International Engish, German, French, Swedish and Japanese versions. For users of SAM 4.5.x, there are separate definition files available from Symantec's FTP site. We highly recommend that any versions of Symantec AntiVirus for Macintosh (SAM) be upgraded to Norton AntiVirus for Macintosh 5.0 or higher. The upgrade to version 5.0 or higher is available from our Customer Service department (800-441-7234) and any authorized Symantec Software Resellers.
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TECHNICAL SUPPORT
• StandardCare Support: (541) 984-7730
• PriorityCare 800 Support (per-incident charges apply): (800) 745-6036
• PriorityCare 900 Support (per-minute charges apply): (900) 646-0034
Symantec offers an array of technical support options designed for your individual needs to help you get the most out of your software investment.
• World Wide Web (http://service.symantec.com)
Interactive problem solver, Product knowledgebases, FAQs and Discussion groups.
• FTP (ftp://ftp.symantec.com/public)
Download technical notes and software updates.
• America Online Type Keyword: SYMANTEC.
• CompuServe Type GO SYMNEW
Automated Fax Retrieval System
• To receive technical application notes, fact sheets and product upgrade order forms directly to your fax machine, please call our Customer Service fax retrieval system at 800-500-4403 (General Product Information) or (541) 984-2490 (Technical Support Information).
StandardCare Telephone Support (541) 984-7730
• If you can’t access the Internet, take advantage of your 90 days of complimentary telephone technical support, available at no charge to all registered users of Symantec software. The support period begins at the time of your first call.
PriorityCare and PlatinumCare Telephone Support
• PriorityCare 800 Support: (800) 745-6036
• per incident charges apply
• PriorityCare 900 Support: (900) 646-0034
• per minute charges apply
Customer Service (800) 441-7234
• Symantec’s Customer Service department can assist you with non-technical questions. Call Customer Service to order an upgrade, subscribe to the Symantec Support Solution of your choice, request product literature or demonstration disks, replace missing or defective CDs, disks, manuals, etc., and update product registration with address or name changes. Visit Customer Service online at www.symantec.com/custserv for the latest Customer Service FAQs, to find out the status of your order or return, or to post a query to a Customer Service discussion group.
Worldwide Service and Support
• Symantec provides Technical Support and Customer Service worldwide.
• Please consult the Norton AntiVirus for Macintosh Reference Guide PDF file on the CD, or the Norton AntiVirus for Macintosh User’s Guide in the CD jewel case, for telephone contact numbers.
